Customer Support

Common Questions

How do I know if you deliver to my area?

When you create an account with us you will be asked to enter your zip code. This allows you to determine whether you are within our home delivery zone. It will also show you our pickup locations if you are close enough.

I am outside your local delivery area, can I still order? Do you ship?

Yes! If you are outside of our delivery zone or pickup areas, you will still be able to select “Home Delivery” as your option. You will automatically be signed in to receive UPS shipping We monitor our new customer signups closely and if we see that your zip code is close enough to our delivery zones, we will contact you to set up home delivery with our own refrigerated truck.

What is a pickup location?

Pickup locations are simply convenient places where we meet you with your order. An example might be a church, parking lot, etc. Your order confirmation email will have all your pickup location details.

What do I need to bring along to the pickup location?

An order confirmation either printed out or on your phone is helpful although not critical as we do have a copy of your finalized invoice in your box. You are more than welcome to take your order packed in boxes when you pick up. It is a good idea to bring a cooler if you have more than an hour to go home.

Can I edit my order that I already placed?

Absolutely! But remember to have it finalized before the order deadline because after that you will no longer be able to change your order as our team will already be processing the order. 

For more FAQ's, please see bottom of Home Delivery and Local Pickup pages.