What is a pickup location?

Pickup locations are simply convenient places where we meet you with your order. (Meet us in our white van) An example might be a church, parking lot, etc. Your order confirmation email will have all your pickup location details.

What do I need to bring along to the pickup location?

An order confirmation either printed out or on your phone is helpful although not critical as we do have a copy of the packing slip in your box. You are more than welcome to take your order packed in boxes when you pick up. It is a good idea to bring a cooler if you have more than an hour to go home.

Can I edit my order that I already placed? 

Absolutely! But remember to have it finalized before the order deadline because after that you will no longer be able to change your order as our team will already have packed it up for you. If there is a need after the deadline, you may call or email us for changes and we will do our best to accommodate you.

When will my card be charged?

Your card will NOT be charged WHEN YOU PLACE YOUR ORDER. Since the final cost is occasionally dependent upon the weight of the items ordered, we can't charge your card until we process your order, which will happen within 48 hours from your delivery date (and often the morning of your delivery). We kindly ask that you keep this process in mind when placing your order and make sure there are sufficient funds for the card to be charged at the proper time. Thank you!

Can I order after the deadline?

No, due to our tight schedule, we cannot accept any orders after the deadline. To ensure the best service it is recommended to have the order in a day or two before the deadline.

How will I know my final amount to pay for the order?

Make sure to check your emails regularly prior to your delivery day. You will receive an email that your order is packed with the final total and delivery details. This amount will be what gets charged to your credit card on file. If you do not get the “Order Packed” email by 10AM on the morning of your delivery day, please contact us immediately!

What happens if I am late to pick up?

This is not a good idea but we understand that things can happen like getting stuck in traffic or other delays. A tip here is to put a reminder on your phone or calendar with the time you need to leave to pick up. Please allow extra time as early is always best. Our drivers have a full schedule and cannot wait at a location after the order pickup time ends. We charge 10% of the order total as a restocking fee for missed orders unless the exception is made accordingly.

If customers are unable to meet us during the 30 minute time frame, we will give them three options:

1. Bring the order back to the farm (will be subject to 10% of order total restocking fee), unless an exception is made. The remainder will go back to your account as a store credit.
   

2. Leave the order at the pick-up location at the customers risk (Not applicable to every pick-up site. Contact the delivery team to see if this is an option.)

If you missed picking up and have not contacted our delivery team, we will automatically bring it back to the farm.

-We are responsible for all orders if the delivery team cannot be at the pickup location during the pickup time window. Although, this has always been a policy of ours, we want to make it clear. Sadly, delays are sometimes inevitable, and if we're running late, we don't want you to suffer for that :)

If delays happen, there are 3 options:

1. We can bring the order back to the farm and refund your order.

2. We can move your delivery date to the next available pickup day.

3. Ship via UPS at our earliest convenience at our expense.

Like we said before, as our delivery routes grow and more customers join the journey, it is neccessary to make our policy clearer to keep the pickup system efficient for everyone! :)